How much does it cost to get an estimate?
Estimates are free of charge. However, we must see the car in person to write an accurate estimate.
Do I have to get more than one estimate?
No. You have the right to go to the body shop of your choice and have the right to obtain only one estimate. Oftentimes your insurance company will want to see your car and write up their own estimate. We work with your insurance company to write up the best repairs for your vehicle. You can even have your insurance agency write an estimate for your vehicle at Pray Body Shop.
How long do the repairs take?
Repair time will vary per vehicle, though many jobs will be completed within the business week. Your service advisor will give you an estimate of the time it will take to complete the repairs to your vehicle.
Will parts be ordered before I leave the car for repair?
Yes, we usually order your vehicle’s parts when we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is not drivable. If it is undrivable, we help arrange for a rental vehicle as soon as possible.
How do I know if my car is totaled?
A car is total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle.
Can I get other body work done on the car while it is at Pray Body Shop?
Yes. Let your service advisor know that you would like another damage repaired and we will add the work done as a supplement to the original repair estimate. If going through insurance, you will likely be responsible for the payment of the body work not caused by the accident.
Can I get a ride when I drop off my car?
Yes, we offer complimentary rides for our customers to where they need to be, within reason.
How can I get a rental car?
If you find that you would like a rental car, we help you expedite the process. We have an Enterprise agent in our office who will bring a rental car to Pray Body Shop. We can also give you a ride to another car rental agency.
How will I know when to pickup my car?
We will notify you when your car is ready to be picked up. Should you have any questions or concerns about the repair and pickup process, you can call or email us anytime.
Is there a warranty on the repairs to my vehicle?
Yes. Pray Body Shop guarantees all repairs we complete on your vehicle for as long as you own the car.
Will you work with my insurance company?
Yes. To ease the burden on our customers, we will work directly with your insurance company to repair your car to its pre-accident state.
Will I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department.
Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay Pray Body Shop when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What forms of payment do you take?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard and Discover. Cash is also an acceptable form of payment.
Know Your Rights!
1. Your car is a large investment. Preserve its value and your safety by having it repaired properly and by certified technicians at a reputable collision repair facility.
2. Some insurance companies may want you to visit their drive- in claims center before having your car repaired. You can do this, or you may leave your car at your collision repair shop and ask that the insurance company inspect the car there.
3. You are not required by law to obtain more than one estimate or appraisal. The Insurance Company can come to your home, work, or meet with you and your repair shop to evaluate repairs.
4. You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop but may try to persuade you strongly to use the shop or shops of their choice.
5. Differences in repair estimates are common. A lower estimate may not include all necessary work or different kind of parts. If you’re not sure why one estimate is different from another you’ve received, ask the estimator or shop manager to explain the differences to you.
6. Choose a shop that has 3 Dimensional measuring capabilities with print outs and uni-body repair equipment and certified (by I-CAR or ASE, for example) technicians.
Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
7. Let the collision repair shop you choose help you negotiate your claim with the insurance company, this often leads to a better repair for your car and a better deal for you.